🔄 Refund & Exchange Policy – MohonaQueen.com
At MohonaQueen.com, we value customer satisfaction and ensure quality in every delivery. Please read our refund and exchange policy carefully before placing your order.
✅ 1. Cash on Delivery (COD)
We offer Cash on Delivery (COD) across Bangladesh. Customers are requested to check the product in front of the delivery person or record a video while unboxing for any future claim.
🔄 2. Return & Exchange Conditions
✔ If You Receive the Wrong Product:
- Please inform us within 24 hours with a video proof or photo taken during unboxing.
- We will send the correct product at no extra delivery charge.
- The wrong product must be returned unused and in original condition.
🔁 If You Receive the Correct Product but Want to Exchange:
- You can exchange the product within 3 days of receiving it.
- The product must be unused and in its original packaging.
- In this case, both return and new delivery charges must be paid by the customer.
❌ No Return Accepted If:
- The product has been used or washed.
- You fail to provide an unboxing video or open the package after the delivery person leaves.
- You fail to inform us about the issue within 24 hours of delivery.
📦 How to Initiate a Return/Exchange:
- Contact us via WhatsApp or Messenger
- Share an unboxing video or image proof.
- Our team will confirm your eligibility and arrange the process.
For any issues or support, please contact:
📞 Phone: [01776562388]
📧 Email: info@mohonaqueen.com
🌐 Website: https://www.mohonaqueen.com